Please take a photo of the product and email the photo, along with your name, order details, and the nature of the issue to email@example.com
Quality complaints and/or deficiencies must be received within 24 hours following delivery or pickup due to the perishable nature of our products.
Once the damage is confirmed, we will be happy to re-send a new product at our expense or issue a store credit*. Please note that due to the perishable nature of our product no refunds will be issued.
Order & Cancelation Policy
All changes and updates to your order should be done within one (1) hour of placing the order. Orders for Same Day pickup or Next Day pickup cannot be amended or canceled. We are unable to process cancellations for any order that has already been prepared. Please double check all the information in your order when you place it.
Changes and updates that are requested after this one (1) hour period are not guaranteed. Any and all orders placed during peak holidays (Valentine's Day, Mother's Day, Christmas ) are final.
Unfortunately, during peak holidays it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed.
How long do flowers last after purchase?
Our goal is to provide high-quality flowers along with excellent customer service. Flowers can stay fresh for about a week, but if you take care of them properly, your blooms will be perky for about 7-12 days. Following the care instruction tips attached to each order will help your flowers stay healthy and colourful for up to a week longer.